List Of Top Cloud Telephony and IVR Systems In India

List Of Top Cloud Telephony and IVR Systems In India

Customer satisfaction is of utmost importance to every B2C business. Interactive Voice Response Systems are now a crucial part of successful businesses. IVR allows computers to interact with humans through voice or DTMF tones. This can help reduce costs and increase customer satisfaction.

Telephony and IVR System In IndiIt’s important to pick the right system that matches your business’s requirements.

Here are 11 Cloud Telephony and IVR systems in India that you can choose from:

 

1. Bay Talkitec 

Bay Talkitec has been providing reliable IVR and Cloud Telephony solutions since 1991. They’ve successfully catered to different sectors such as Telecom, BFSI, Transport and public information systems, etc.

Features:

  • Automatic Speech Recognition
  • Text to Speech
  • IP Enabled
  • ODBC and other Industry databases compliant
  • Highly customizable
  • Intelligent Call Routing
  • Supports R2MF, ISDN PRI and SS7 Signaling, and much more!

 

2. Big V Telecom

Big V is a cloud telephony company offering seamless and affordable telephony solutions to businesses. Their vision is to provide comprehensive and state-of-the-art business telephony solutions to unique businesses and professionals.

Features:

  • Multiple Call Handling
  • Hot Call Transfer
  • Multi Language Support
  • Active 24 X 7 X 365
  • Web based portal
  • Call Log
  • Voice Log
  • No Manpower Required
  • No Infrastructure Required

 

3. CallHippo

CallHippo is an on-demand Voice-over-Internet Protocol (VoIP) service provider. They deploy a flexible telephony network wherever an internet connection is available. With their easy-to-use interface, it takes less than 3 minutes to set up a call center.

Features:

  • Get Local Phone Numbers
  • Call Forwarding
  • Team Collaboration
  • Call Recording
  • Voice Mail
  • Call Analytics
  • Custom Music & Messages
  • Voicemail Greeting
  • On Hold Music
  • IVR
  • Number Portability

 

4. Exotel

Exotel, headquartered in Bangalore, is a business phone system that helps you customise customer communication over calls and SMS. They provide real-time notifications so you can serve your customers better.

Features:

  • Multi-level IVR
  • Unlimited Channels
  • Call Recording
  • Visual Drag-Drop APIs
  • Daily Email Reports
  • Call Analytics
  • Automated Calls & SMS
  • Missed Call Services
  • Conditional Call Routing
  • Number Masking
  • 24/7 Customer Support

 

5. Knowlarity SmartIVR 

Knowlarity operates from one of the most reliable cloud computing platforms. They have inbuilt mechanisms for fail over, verbosity, backup and auto-scaling. Their cloud telephony solutions include K-Broadcast, Virtual Number, Click to Call, Call Center.

Features:

  • Customisable Welcome Greeting
  • Multiple Accessline
  • Call Recording
  • Voicemails
  • Smart Call Tracking
  • Toll Free Number
  • Caller ID
  • Mobile App
  • IVR and Dial Groups

 

6. MCube

MCube is a call centre solution on a cloud to improve the sales productivity & customer experience. They man, merge, and manage your existing landline and mobile systems.

Features:

  • SMS
  • Lead Management
  • Internal Call Transfer
  • Multiple Extension
  • API Integration
  • Voicemails
  • Analytical Reports

 

7. MyOperator

MyOperator offers simple and affordable call management services to SMEs using cloud based technologies. They provide a toll free number or virtual number along with IVRS to track all calls with extensions.

Features:

  • Call tracking
  • Analytical reports
  • Call distribution
  • Call recording
  • Customer’s database
  • Web management
  • Online management
  • Instant response

 

8. Ozonetel

Ozonetel’s IVR system provides an Automated Interactive Voice Response unit where customers can choose the service they are looking for. It also guides them using voice prompts that are pre-recorded.

Features:

  • Web Based Solution
  • Easy to Configure Messages
  • MultiLevel IVR Technology
  • Speech IVR
  • Mobility
  • Reports & Analytics

 

9. Sagar IVR System

Sagar Informatics is a software development company. They have a team of IVR professionals who develop IVR solutions for companies to service high call volumes, reduce cost and improve the customer experience.

Features:

  • Multi User login & Roll based access
  • Lead Management
  • Call Routing
  • Multiple Accessline
  • Call Recording
  • Caller ID
  • Call Center Management
  • Outbound Reporting
  • Outgoing Call Tracking

 

10. Spark TG

Spark TG are one of the pioneers of cloud telephony platforms in India since 2009. Their IVR system allows customers to get quick results via self-service or live-agent assistance. They have a well-designed call routing flow that connects the caller to the right agent on the first call.

Features:

  • Professional Image
  • Real-Time Call Statistics
  • No Capital Investment
  • Virtual Contact Center
  • CLICK2CALL Service
  • Virtual Receptionist
  • Voice Broadcast

 

11. VoiceXchange

VoiceXchange, a product of Alliance Infotech, offers a fully integrated IVR system that connects customers, databases, telephones, and fax machines. They allocate customer service agents to handle complex tasks and automatically generate detailed call statistics report.

Features:

  • Define a menu of choices callers will hear
  • Recognize DTMF tones
  • Play information to callers
  • Change the speed and volume level of a message
  • Speak Information stored in an electronic audio file
  • Verify a caller’s identity
  • Retrieve/update information stored on host PC or via LAN
  • Transfer the call to suitable CSR
  • Screen pop-up

If you think we missed out on any great IVR and Cloud Telephony systems in India, let us know in the comment section below!

If you want to generate quality leads for your B2B business, give us a call at 96 20 07 65 55 or email us at buzz {@] leadsforsure.in now.

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